Our Restaurant Facilities Management solution sets us apart from the competition. Chicago restaurants rely on our services to keep their facilities fully functional. We can handle all requests from our restaurant customers. The benefit of RamPro being your facilities manager is that you save time and money on managing these processes yourself. This in turn allows you to focus on making money, not finding companies to spend money on. Our solution has four major components: account management, a comprehensive assessment, customer portal access, and contract pricing.
Account Management
The core of our facilities management platform is the account manager. They perform the initial assessment and are the nucleus for RamPro’s services. For users who prefer human contact or require escalated service, your AM is on call 24 hours and is here to help. They are also proactive: if we see a lapsed service, we keep you informed through emails, texts, and phone calls with reminders.
Everyday technologies and process enhancement are constantly being created for restaurants. Innovation improves the ability of restaurants to be more effective. Your AM is constantly being trained and can have these conversations with you and always keep you ahead of the curve. At all times we guarantee that not only are you using the best solution and partners but also that you are constantly being made aware of what’s next.
Initial Engagement/Contract Pricing
Your account manager performs an initial engagement that includes a presentation of our capabilities. They review the many options you have for engaging us from email, web portal or by making a phone call. Understanding what’s important to you allows us to determine what areas to focus on. These can be anything from cleaning to repair. Based on the initial engagement, we establish baseline pricing that never changes for all your reoccurring services.
Site Assessment
Our comprehensive site assessment covers every aspect of your facility management. Once the assessment is complete, we provide copies for your records and create a master proposal that covers every aspect of restaurant operation. The focus of the proposal is to outline problems and solutions. We do a review of the comprehensive scope and then provide cost structures for every component. The assessment includes the inspection points of multiple agencies including the health and fire departments. We rely on building codes from the fire department and health to guarantee the safety of your facility. We prepare you so you consistently pass all inspections.
Preventative Maintenance Program
We provide preventive maintenance services for every aspect of your restaurant. The PM service provides proactive maintenance of the exhaust system, appliances, fire systems, grease traps and drains, and line jetting. Our comprehensive assessment includes preventive maintenance services for every aspect of your restaurant.
Customer portal
We offer an enterprise-class customer portal that allows you to manage your relationship with RamPro and our partners. The cost structure is uploaded on your customer portal giving you the power to decide when you want to schedule services. Once the services are scheduled you are constantly kept up to date even up to the arrival of the technicians. From your portal, you can create work order requests, schedule service, print invoices, print and view reports, and view before and after pictures. Customer portals are by invitation only. Please contact us so we can schedule the site assessment and get your portal up and running.
How Service Request Work
When something goes wrong you not only need help fast, but you also want to get the best possible price. Once you create a service request in your portal, we select, through competitive bid, three vendors that offer the best price and service. Once we determine the lowest price with best service and experience to take on your task, your account manager will create a quote for the services and sends it to you for approval. After the approval has been authorized, the service is activated, and the technicians are dispatched within 24 hours.
RamPro is your partner of choice
We understand that the effective management of a restaurant is based on the organized deployment of vendors and partners to ensure successful delivery of services. Restaurants need the facility to look clean: plumbing needs to work; floors need to be free of broken tiles; appliances need to work. Facilities need a lot of services to stay functioning. RamPro gets it, which is why we offer the ability to manage all your services for you.
